CHALET DE VALMOREL: TERMS AND CONDITIONS
The following Conditions together with the General Information contained on this web site or form the basis of your contract with Chalet de Valmorel (the trading style of Andrew Aird, a business registered in France SIRET 511 117 434 00015). Please read them carefully as they set out our respective rights and obligations.
1. Making a booking
Bookings must be made by in writing by email and are confirmed (subject to availability) on receipt of a completed booking form and all appropriate payments (see clause 2 below). The signatory of the booking form is hereafter referred to as the “client” or “you” and is responsible, on behalf of all members of the party listed on the ‘passenger form’, for all matters relating to the booking. A binding contract between Chalet de Valmorel and the client only comes into existence when the booking form and all appropriate payments have been received and Chalet de Valmorel has sent their booking confirmation and invoice to the client. Please check these carefully as soon as you receive them. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 10 days of our sending it. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits. This contract and all matters arising out of it are governed by French law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt by the French Courts of law.
2. Payments and Pricing
In order to confirm your chosen holiday, a deposit 30% of the total (or full payment if booking within 8 weeks of departure) must be paid at the time of booking. If the deposit payment has not been received within 7 days of the invoice being sent, the booking is deemed to have been cancelled. The person named on the booking form is responsible for all payments due to Chalet de Valmorel for the reservation. All transactions of payments must be made by one bank transfer or credit/debit card payment. Individual payments will only be accepted by prior arrangement. Deposits may be made bank transfer or credit/debit card payment. Cheques are not accepted except by special arrangement, in which case confirmation will only be made once the cheques have been cleared to our account. Full payment of the balance invoice is due at least 8 weeks prior to the commencement of the holiday. If payment is not received by this date (or in the case of cheques being dishonoured), Chalet de Valmorel reserves the right to treat the booking as cancelled by you and to levy the appropriate cancellation charges as set out in clause 5 below. Our prices are correct at the time of publication on the web site In the event of adverse currency conditions or unforeseen increases in costs from our suppliers which result in an increase in cost greater than 2% of the holiday price, excluding amendment charges, we reserve the right to apply a surcharge to reflect the increase. In the event of an increase higher than 10% of the holiday price being necessary, you will be entitled to cancel your holiday without charge and will receive a full refund of all monies paid.
Where a group discount is offered, the group must make their reservation on one booking form, signed by one person who will take responsibility for the group. The group must also be prepared to share rooms where necessary to maximise the capacity of the chalet. Where child prices are offered, they may apply only in family rooms – child occupancy of other rooms will incur the full published price unless otherwise agreed in writing.
You must be adequately insured for winter sports and must provide us with evidence of insurance if requested.
5. Cancellation and Changes by the Client
If you cancel all or part of your booking after it has been confirmed by Chalet de Valmorel, we must be notified in writing by the person who signed the booking form. Cancellation charges will be applied at the date of receipt of the cancellation by us. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment and other charges. Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.
More than 8 weeks before departure: Loss of deposit
6-8 weeks of departure date: 50% of total cost.
2-6 weeks of departure date: 75% of total cost.
2 weeks or less of departure date: 100% of total cost.
Should you wish to make any alterations to your confirmed booking, you must notify Chalet de Valmorel as soon as possible in writing. We will do our utmost to accommodate your request but this may not always be possible. Where it is possible, Chalet de Valmorel will charge you an amendment fee of £50 per person plus any costs incurred by Chalet de Valmorel or charges or costs incurred or imposed by our suppliers. If the alteration is within 8 weeks of departure, we reserve the right to treat it as a cancellation, in which case the cancellation charges set out above will apply.
6. Client Responsibility and Behaviour
Any loss or damage caused by the client or members of his/her party to property belonging to Chalet de Valmorel ,its agents, suppliers or staff, must be paid for in full. Clients are responsible at all times for the safety of their personal baggage, documents and all ski equipment including rental equipment. Chalet de Valmorel reserves the right, at our discretion, to terminate without notice and liability the holiday of any person whose behaviour is such that it is likely to disrupt the enjoyment of others on holiday or cause damage to property or any third party, or indulge in any illegal activity or behaviour, including the possession or use of illegal drugs (such instances will be immediately reported to the local police) or gambling. Smoking (including ‘electronic cigarettes’) is not permitted in or around any of our properties (including balconies and terraces). Full cancellation charges apply and we will be under no obligation whatsoever for repatriation or any costs incurred by the client. Please note that main chalet kitchens are not available for guests’ use at anytime, for operational, safety and insurance reasons.
7. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss (as more fully described in clause 9(1) below), as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, pandemic or epidemic illness, adverse weather conditions, fire and all similar events outside our control.
8. Cancellation and Changes by Chalet de Valmorel
Due to circumstances beyond our control, it may occasionally be necessary for Chalet de Valmorel to make alterations to a confirmed booking or to cancel a booking completely. Whilst we make every effort to ensure this does not happen, sometimes it is unavoidable and we will ensure the party leader is informed as soon as possible. In most cases these changes are minor and do not significantly affect the service provided but in the case of a significant change Chalet de Valmorel will provide:
a) alternative arrangements, if available; or
b) cancellation of the booking and a full refund of all monies paid
However different arrangements will apply in the case of ‘Force Majeur’. Please see point 7 above.
9. Company Liability
(1) part of our contract with you are performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury failure or deficiency of your holiday arrangements is caused by any fault of ours, or our agents or suppliers. When we talk about “fault” above, this means failure by ourselves or our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
(a) the fault of the person(s) affected or any member(s) of their party or (b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or
(c) an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 8)
(d) the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your chalet or any other supplier agrees to provide for you where the services or facilities are not advertised in advance and we have not agreed to arrange them.
(2) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
(3) We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is €50 per person affected as you are assumed to have taken out adequate insurance at the time of booking.
(4) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
10. Complaints and Problems
In the unlikely event of any problem occurring during your holiday, a complaint must be made immediately to the chalet manager. If the problem is not satisfactorily resolved, it should confirmed in writing to Chalet de Valmorel french address (or by email) within 14 days following completion of the holiday. Claims can only be considered when this procedure has been followed.
If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration to a arbitrator or arbitration service mutually chosen by Chalet de Valmorel and the client. French law shall apply.
11. Web Site / Brochure Accuracy
Please note, the information and prices shown on the Chalet de Valmorel web site (www.ChaletdeValmorel.com) are binding, and may be changed at any time. Brochures produced by Chalet de Valmorel may not therefore always be accurate and you are advised to check the web site or contact Chalet de Valmorel for confirmation of prices before making a booking. Whilst every effort is made to ensure the accuracy of web site, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
12. Passports, visas and health requirements
British or other non-EU citizens will require a full passport or valid travel document. Requirements may change and you must check the up to date position in good time before departure. For British travellers information on health is contained on the Department of Health website: http://www.dh.gov.uk/PolicyAndGuidance/HealthAdviceForTravellers/fs/en EU citizens should obtain an European Health Entitlement Card (EHIC) prior to departure. You must have adequate travel and health insurance especially if a non-EU citizen.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure – including ensuring their validity extends beyond the end date of your holiday. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. We advise that if you or any member of your party holds a non-EU passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
13. General Conditions
Chalet de Valmorel does not accept pets in any of the accommodation except by prior arrangement. For fire safety reasons, there is a no smoking policy in all of our catered chalets, including on external balconies and terraces. We reserve the right to consider any guest failing to comply with this policy as “likely to cause damage to property” as defined in Clause 6.
Airport transfers are governed by a separate set of Terms and Conditions, available on request. Revised September 2020
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